92phw Privacy Policy – How We Protect Your Data

1Introduction and Scope

This Privacy Policy applies to all personal information collected and processed by 92phw in connection with your use of the platform at 92phw.net. It covers information collected during registration, while you play, when you make deposits or withdrawals, when you contact support, and when you use any other feature of the platform.

By registering an account on 92phw, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree with any part of this policy, please do not create an account or continue using the platform.

This policy applies to all users of 92phw, including registered players, visitors browsing the site without an account, and any person who interacts with 92phw through its support channels. It does not apply to third-party websites or services that may be linked to or from the platform.

2Information We Collect

92phw collects personal information in several categories depending on how you interact with the platform. The main types of information we collect include:

• Registration information — your full legal name, date of birth, Philippine mobile number, and email address provided when you create your account.
• Identity verification documents — government-issued ID, selfie photos, or proof of address submitted as part of the KYC process.
• Financial information — payment method details (such as GCash or Maya account references), transaction amounts, deposit and withdrawal history, and wallet balance records. Full payment account credentials are not stored directly on 92phw systems.
• Gaming activity — game sessions played, bets placed, results, and timestamps associated with your account activity.
• Device and technical data — IP address, device type, operating system, browser type, and session data collected automatically when you access the platform.
• Support communications — records of messages, chat logs, and email correspondence when you contact 92phw for support.

We collect only the information necessary for the purposes described in this policy. You are not required to provide optional information, but withholding required information may limit your ability to use certain platform features, including withdrawals.

3How We Use Your Information

The personal information collected by 92phw is used for the following purposes:

• Account management — to create, maintain, and secure your registered account.
• Identity verification (KYC) — to confirm your identity and age as required for responsible gaming compliance and financial transaction processing.
• Transaction processing — to process deposits, withdrawals, and any bonus credits applied to your account.
• Fraud prevention and platform integrity — to detect and investigate unusual account activity, duplicate registrations, and potential misuse of the platform.
• Customer support — to respond to your queries, complaints, and account-related requests.
• Platform improvement — to analyse usage patterns and improve the overall gaming experience for Philippine players.
• Communications — to send account notifications, security alerts, and updates directly relevant to your use of the platform.

92phw does not use your personal information for unsolicited marketing campaigns without your consent, and does not sell personal data to third-party advertisers under any circumstances.

4Legal Basis for Processing

92phw processes your personal information on the following legal grounds:

• Contractual necessity — processing is required to fulfil the terms of the player account agreement, including allowing you to play games and process financial transactions.
• Legal obligation — certain processing is required to comply with applicable financial regulations, anti-money laundering (AML) obligations, and know-your-customer (KYC) requirements.
• Legitimate interests — processing for fraud prevention, platform security, and improving the quality of services provided to players.
• Consent — where consent is the basis for processing, such as for optional communications, you may withdraw consent at any time by contacting 92phw support.

5Data Sharing and Third Parties

92phw does not sell, rent, or trade your personal information. We may share your data with the following categories of third parties only to the extent necessary for the operation of the platform:

All third-party service providers engaged by 92phw are required to handle personal data in a manner consistent with this Privacy Policy and applicable data protection obligations. They are not permitted to use your data for their own independent purposes beyond the services they provide to 92phw.

6Cookies and Technical Tracking

92phw uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you access the site. The types of cookies used include:

• Essential cookies — required for the platform to function, including maintaining your login session and security state.
• Functional cookies — remembering your preferences such as language and display settings.
• Analytics cookies — collecting anonymised data about how the platform is used to help us identify areas for improvement.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Note that disabling essential cookies may prevent some platform features from working correctly. 92phw does not use cookies to track your activity on third-party websites unrelated to the platform.

7Data Retention

92phw retains personal data for as long as it is necessary to fulfil the purposes described in this policy. Specific retention periods include:

• Account data — retained for the duration of your account and for a period after account closure as required by financial record-keeping obligations.
• KYC documents — retained for the period required by applicable anti-money laundering regulations from the date of the relevant transaction or account closure.
• Transaction records — retained for a minimum of five years from the date of the transaction, consistent with standard financial compliance requirements.
• Support communications — retained for a reasonable period to support resolution of disputes or follow-up queries.

After the applicable retention period, personal data is securely deleted or anonymised. Anonymised data may be retained for longer periods for aggregate analytics purposes and does not identify individual users.

8Your Rights and Choices

As a registered user of 92phw, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal information we hold about you.
• Right to correction — you can request correction of inaccurate or incomplete personal data in your account.
• Right to deletion — you can request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to object — you can object to processing of your personal data where it is based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 92phw support team with your request. We will respond within a reasonable timeframe and may request verification of your identity before processing your request. Some requests may be limited where they conflict with our legal obligations — in such cases, we will explain the reason for any limitation.

9Security Measures

92phw implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• OTP-based authentication for account login and sensitive account actions.
• Strict access controls limiting internal access to personal data to authorised personnel only.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to data security events.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and OTP codes. If you suspect unauthorised access to your account, contact 92phw support immediately.

10Minors and Age Restriction

92phw is strictly a platform for users aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is part of the registration and KYC process to prevent underage access.

If 92phw becomes aware that personal information has been collected from a person under the age of 21, that account will be closed and the associated data deleted, except where records must be retained for legal compliance purposes. If you believe a minor has registered on the platform, please contact 92phw support immediately.

11Updates to This Policy

92phw may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable law, or improvements to how we communicate our data practices. When material changes are made, we will update the "Last updated" date at the top of this page.

Continued use of the 92phw platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact support to close your account.

We encourage you to review this page periodically. For questions about any change to this policy, you can reach the support team at the contact shown below.